Answer: When you book the accommodation, the price includes full board meals and all the lectures and activities over the weekend. If you wish to put your children (4yrs – 16yrs old) in the Children or Youth Programme, there is a £20 surcharge per child, which must be booked when booking your room(s).
Question: How many beds are there in the hotel rooms?
Answer: There is either a 1 double bed or 2 single beds in each room. Additional people will need to bring sleeping bags or other sleeping material to sleep on the floor of the hotel rooms. We recommend you bring your own, travel cots.
Question: My family is much larger than the 2 adults and 2 children and I cannot get different rooms for my young children, what shall I do?
Answer: Please contact our Sales department and they will help you as much as they can to make it practical for your family, insha’Allah. Call us on 020 3743 8484.
Question: Will we get towels and other toiletries with our rooms?
Answer: The Hotel rooms will be fully serviced and have towels and bedsheets which will be replaced daily if required.
Question: Do the rooms have kettles?
Answer: All Hotel rooms have kettles.
Question: Do the rooms have fridges and kettles?
Answer: The rooms do not have a fridge but do have a kettle.
Question: Can I reserve my room or my child on the youth programme and pay later?
Answer: No, all bookings are on a first come and first served basis and there are no cancellations of reservations.
Question: I cannot pay it all at once, can I pay some now and some later?
Answer: We have always had a policy never to close doors to those who are unable to afford our courses. We can arrange a payment plan for those who need it and get discounts sponsored insha’Allah. But these are all assessed and you would need to contact us by email to begin the assessment process, [email protected]amilyevents.org.uk . Please remember we too are a charity and rely upon donations, but we assure you we will try our utmost to help you, insha’Allah.
Question: I did not book my child on the Youth Programme when I booked my rooms, how do I add him or her onto the programme?
Answer: If there are places available and your child meets the minimum requirements for joining the programme. Then just reply to your booking confirmation email, [email protected] , and they will send you a link to add your children onto the system and make the additional payment, insha’Allah.
Question: I need to cancel my room as I am unable to come now, what shall I do?
ALL Bookings are NON – REFUNDABLE. Please note if cancelled, modified or in a case of no show, the total price of your booking will be charged.
Alternatively, you may sell your room to a family or friend. After you have sold it, please inform us of the changed details via email and we will confirm the change for you. The last name changes permitted are 72 hours before the event begins at 2pm on Friday 22nd December.
Answer: Please see our Youth and Kid’s Programme pages for more details on age groups. Closer to the event we will provide even more details on these pages with daily itineraries, insha’Allah.
Question: If I have not registered for the programmes, can my child join on the day?
Answer: No, pre-registration is a must, so don’t delay.
Question: Are the programmes segregated?
Answer: Yes, the programmes are fully segregated above the age of 10 years old.
Question: My child is just under 4 years old and is really independent, can he please join the youth programme?
Answer: We apologise but the team organising the children’s weekend of activities have explicitly said they will not be able to cater for children under 4 years old. We do not recommend very young children being away from their parents for such long periods as we believe it is not good for their emotional development.
Question: I don’t want my child doing a specific activity
Answer: We respect individual choice, but this may mean that you would have to collect your child for that period.
Question: What happens at lunch time, do our children get lunch on the programme?
Answer: Parents are expected to collect their children and take them for lunch. Unless we have made a specific arrangement for some of the older children, parents must collect their children. Children who are not collected will not be allowed to continue on the programme the following day.
Question: What if you need to contact us in emergencies?
Answer: We will be taking all parents mobile numbers in the event of an emergency. Children who cry for long periods and need their parents will be asked to join their parents outside of the youth programme. Parents who do not pick their children up will not be allowed to bring them the following day to the programme.
Question: Do I need to bring any special clothing?
Answer: Closer to the event, our Events Team will be in contact with you to give you more exact details. But we expect you to bring a spare change of clothes, warm outdoor clothes and shoes as well as swimming wears.
Answer: You may do so especially if you live near the venue But please note, you will find that staying in the Event accommodation is not only more convenient but give you the full experience of the event!
Question: Will I get full board meals throughout my stay?
Answer: Day Visitors will only be provided with Lunch and Dinner on the days they have booked.
Question: I cannot book Friday or Monday, are there no lectures on those days?
Answer: Yes, there are lectures every day starting on Friday and ending at Midday on Monday. If you book Saturday and Sunday, then Monday and Friday are free of charge to attend. (But, meals are not provided on Friday and Monday)
Question: Can my children attend the Youth Programme on the weekend?
Answer: Yes, they can attend as long as you pre-register them while there are spaces left. There is a £25 charge per child above 4 years old till 16yrs old. Under 4s are not permitted on the programme but there is a play area for Mother’s and Toddlers. The youth programme will begin at 9am on Saturday and you would be expected to come early to finalise their registration for the weekend.
Question: What are the exact location details of the event?
Answer: De Vere Wokefield Estate Goodboy’s Ln, Mortimer Common, Reading RG7 3AE
Question: Is there Parking at the venue?
Answer: Yes, there are 200 parking spaces available and there will be extra parking made available for the weekend in allocated areas. Please follow directions by our stewards when arriving for the conference. Please note, as it will be a bank holiday weekend and parking is allowed on the main roads as well, although we ask you to respect the locals and park appropriately.
Question: Will you be providing Coaches to and from the venue from various cities in the UK?
Answer: At the moment we do not have any plans to do so as most people are planning to make their own way to the venue.